IT infrastructure
Managed IT services for businesses
We maintain your company’s computers, accounts and network. We agree what support covers and how your team can get help.
SERVICE ASSESSMENT
IT maintenance self-assessment
Assess maintenance scope, workplaces, accounts, monitoring and support. Receive an answer-based overview and action plan after entering your email; this is not an independent audit.
AT A GLANCE
A clear starting point
Who it is for
For businesses without an IT specialist and in-house IT teams.
Where to start
Start with your workstation count and the issue you need to solve.
What you receive
Agreed IT support scope, a clear help process and work priorities.
WHO IT IS FOR
When does a business need external IT support?
Managed IT services provide ongoing administration of an organisation’s computers, accounts, network and other agreed IT resources. They include user support, prevention and incident handling. Monitoring tools identify problems, but assessment, escalation and resolution must be defined in the service plan.
Our managed IT services cover company workstations, user accounts, networks and agreed IT systems. We combine preventive maintenance, Zabbix monitoring and day-to-day troubleshooting. Before we start, we agree what we maintain, when support is available and how incidents of different severity are handled.
When a business has no in-house IT specialist, it needs an identifiable support channel and someone who understands the environment. We start with the systems employees use and the problems that interrupt daily work: failed logins, printing, connectivity or recurring workstation faults. This provides the basis for a list of supported assets and initial priorities.
An internal IT team may instead need help administering particular systems or handling tasks it cannot currently fit into its workload. Where several providers are involved, we first establish ownership and incident handover procedures. Each request then has an identified owner and a route forward when another provider needs to act.
SCOPE
What do managed IT services cover?
The maintenance plan is built around an actual asset and system list. It separates everyday support, preventive work and tasks triggered by changes to staff or the environment. A new employee account, for example, requires approved access rights, while a network fault requires access to the relevant equipment.
- New infrastructure design and independent security audits are separate engagements.
What do managed IT services cover?
The table shows how scope is documented; it does not automatically include every row in every plan. Equipment purchases, paid licences, major system upgrades and new infrastructure deployments are identified separately in the proposal. This makes it possible to compare the planned workload with the business’s real support needs.
| Asset | Work | When it happens | Condition for inclusion |
|---|---|---|---|
| Workstations | Diagnostics and user support | Following registered requests | Devices identified in the inventory |
| Accounts | Creation, access changes and closure | Following an approved staffing request | Named systems and an authorised approver |
| Network | Connection and equipment health checks | Following monitoring alerts and incidents | Administrative access to listed devices |
| Updates | Deployment and verification of selected patches | Within planned maintenance windows | Named products and documented exceptions |
| Inventory | Device and ownership records | During takeover and equipment changes | Purchases and disposals reported by the client |
| Documentation | Access, configuration and responsibility records | After changes to supported systems | An identified document storage location |
How does Zabbix help detect problems?
We use Zabbix to collect selected infrastructure metrics and generate alerts. Before enabling notifications, we identify which systems matter to the business, which signals are useful and who should receive them. Alert volume alone is not a measure of effective maintenance: notifications need meaningful priorities and an action path.
Availability
Availability checks are selected for the service being monitored. A network response does not prove that an employee can complete an entire business task, so critical systems also need a defined functional check. The alert should make clear what the check actually established.
Resource thresholds
Load and free-space measurements are interpreted against the device’s purpose and normal behaviour. We distinguish a brief spike from a recurring or sustained problem. The next action may be further diagnosis, a configuration change or a justified recommendation to increase capacity.
Notifications and escalation
Each alert has a recipient, a severity and an escalation route if the issue remains unresolved. A test signal verifies that notifications reach the intended destination. Automated collection and specialist working hours are separate conditions; monitoring does not itself provide round-the-clock staffing.
The Zabbix feature overview explains the infrastructure metrics the platform can collect; the monitored assets are selected for your environment.
Who is responsible for everyday IT work?
Before starting, we identify who may request support, approve expenditure and authorise employee access. This is particularly important when someone joins or leaves: we perform the technical action following an authorised instruction, while management decides which business access is appropriate.
If a fault involves connectivity or a business application, we gather the information needed for diagnosis and pass it to the relevant provider. That provider’s repair or change timeline is distinct from our own initial response commitment. The responsibility record also identifies the contact who can resolve a stalled cross-provider issue.
| Participant | Responsibility |
|---|---|
| Dev4you.lt | Agreed administration and support |
| Client contact | Business priorities and significant change approval |
| Other providers | Their connectivity, software or licensing services |
How are support requests and incidents handled?
A useful request identifies the affected system, when the issue began, how many employees are affected and whether a workaround exists. Priority follows business impact: one slow computer and an outage affecting the whole organisation should not enter the same queue. Staff receive the reporting channel and critical-incident contact at onboarding.
The service terms distinguish coverage hours, the first specialist response, the start of work and the recovery objective. They also explain progress updates and dependencies on the client or another provider. Specific times require an assessment of the environment and the resources needed to support it.
How we work
Each stage defines the work, your input and the result to check.
01
Initial asset inventory
With the client contact, we verify the equipment, account and critical-system inventory. Unknown owners, missing access and recurring faults are recorded as specific follow-up items.
02
Agreeing support boundaries and responsibilities
The inventory becomes a defined support scope and responsibility matrix. The client confirms approvers, coverage hours and the procedure for commissioning additional work.
03
Preparing access and monitoring
We verify administrative access, configure monitored assets and identify alert recipients. A test request and monitoring signal check that support and escalation routes work.
04
Preventive maintenance and support
We carry out planned maintenance and record changes and incident resolutions. Employees provide the problem context, while a designated contact approves changes with significant operational impact.
05
Periodic reporting and an improvement plan
The review presents completed work, unresolved risks and recommended priorities. The client can decide which issues require action now and which belong in a later improvement plan.
How do we take over an existing IT environment?
To begin, we need a list of workstations, servers, locations and key applications, together with known problems and the existing provider’s contacts. We review administrative access, licensing and support status, and the documentation already available. Missing access or an unsupported system becomes a recorded limitation and an item in the initial action plan.
Credentials are transferred through a secure channel; passwords should not be entered in the public enquiry form. At the end of onboarding, the client confirms the asset list, responsible contacts and support procedure. Initial remediation is distinguished from the ongoing maintenance that follows.
What information does the client receive?
The client receives the supported asset list, a responsibility map, records of important settings and priorities for outstanding work. Periodic reviews cover recurring incidents, completed changes and decisions requiring management approval. Reporting should help the client choose the next action, rather than merely count closed tickets.
When moving to another provider, we hand over documentation belonging to the client’s environment and the agreed inventory records. Administrative ownership, removal of our remote access, and the return or deletion of accumulated data are checked separately as part of the handover.
Illustrative scenario: recurring login problems
Employees periodically lose access to a shared system, while different providers own the network and the application. We collect the timing, affected workstations and available logs in one request, then identify the connection or authentication stage where the problem occurs. The responsible provider receives specific evidence, and its response is recorded.
The outcome is checked by repeating the employee’s task and watching for recurrence. This illustrates the working process; it is not a client case study or a promise about how quickly an incident will be resolved.
What determines the cost?
| Factor | Why it matters | Information we need |
|---|---|---|
| Environment size | Devices, users and locations determine the workload. | Number of workstations, servers and locations. |
| System condition | Initial remediation may be a separate task. | Existing systems and known problems. |
| Support scope | Support hours and visits affect required capacity. | Preferred hours and need for on-site visits. |
FAQ
Frequently asked questions
The scope is agreed around your company’s environment. It may include workstations, accounts, networks and agreed servers, updates, monitoring and user support. The proposal distinguishes recurring tasks, additional projects and other suppliers’ responsibilities.
The cost depends on the number of devices and users, locations, system complexity, support hours and on-site visits. We also assess the initial condition of the environment: remedial work may be a separate task before monthly support starts.
No. Zabbix helps collect infrastructure metrics and generate alerts. A specialist assesses their importance, decides what action to take and addresses the cause. Monitoring operation and human response hours are therefore agreed separately.
Yes, responsibilities can be coordinated with your internal IT team. For example, your team can support employees while Dev4you.lt maintains agreed infrastructure components. The agreement must identify who logs incidents, changes settings and approves significant work.
A takeover starts with an inventory and access review. We assess documentation, equipment support and known issues. Unclear licences, unsupported systems and missing access must be resolved or explicitly recorded as limitations.
Automated monitoring and specialist support hours are different things. Support availability, critical incident escalation and response targets are defined in the specific proposal. Installing monitoring does not by itself provide continuous human cover.
Basic health checks may be part of the agreed support scope. Detailed security event analysis, backup architecture and recovery tests are defined within separate services. Clients should receive an unambiguous list of included tasks.
The agreement should define the handover: agreed access, documentation and inventory records are returned. It should also cover removal of remote access and the retention or deletion of data collected during the service.
CONNECTED SERVICES
What else may be relevant?
Choose the service that matches the scope of your next task.
SOC services and cybersecurity monitoring
Monitor security events and escalate significant alerts through an agreed process.
LET’S TALK
Discuss managed IT services
Tell us how many workstations and locations you have, which systems matter most and what is causing difficulty. We will assess support scope, responsibilities and the information needed for a takeover.